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For platforms and brands All 50 States + DC

The licensed medical group behind your telehealth app, in all 50 states.

The short version: TrueEval can. TrueEval is the licensed medical group and clinical operating platform behind healthcare brands. TrueEval Medical Group PLLC supplies the licensed clinicians and the medical director, documented good faith exams and visits, and prescribing only when it is clinically appropriate and permitted in the patient's state, in all 50 states plus DC. Your brand keeps its name, its front end, its pricing, its marketing and the customer relationship.

Scope my program Book a 30-minute call

30-minute video call (Microsoft Teams), weekdays 9 to 5 Central, with Jeffrey Smith, founder. A scoping conversation about your program, not a clinical consult.

What stays yours, and what the medical group holds

In both structures, clinical decisions remain with the treating clinician.

Your company keeps

  • Your brand and its name
  • Your front end: storefront, app, intake and checkout
  • Your pricing and your marketing
  • The customer and commercial relationship

TrueEval's medical group holds

  • The licensed clinicians and the medical director
  • The clinical relationship and the medical record, as the law requires
  • Good faith exams, visits and prescribing decisions, made by the treating clinician
  • The state-aware compliance rails: CPOM and PC-MSO structure, chart review and oversight

How it plugs into your stack

Two ways to run it. Keep your own front end and connect it through the documented API, or run the program on TrueEHR's own intake, scheduling and patient portal. Either way TrueEHR is the clinical system of record for the care TrueEval's clinicians deliver.

  1. 1.Catalog

    Your storefront reads the treatment catalog from a versioned partner contract, so a change made in the admin is what the storefront shows.

    api-treatment-catalog

  2. 2.Intake handoff

    After your checkout, hand the patient off: the intake endpoints create the patient and the queue item, idempotent on your own order id, and return the links the patient continues with.

    api-patient-intake · external-intake-webhook

  3. 3.Status and events

    Follow each patient through a status endpoint, or subscribe to HMAC-SHA256 signed webhooks, delivered in order and at least once, for events such as visit.completed, prescription.dispatched and lab_results.available.

    api-patient-status · webhooks

  4. 4.Records out

    Patient records are addressable as FHIR R4 resources and exportable as C-CDA 2.1 or a complete FHIR Bundle, the formats a receiving EHR ingests.

    FHIR R4 · C-CDA 2.1

API keys are scoped per organization and issued, with the base URL, during onboarding. The reference states what it does not claim: no throughput, volume or uptime numbers, and no security certification. Those belong in a signed agreement.

Read the developer reference

The licensed medical side behind a platform or brand that already has, or is building, its own front end. TrueEval's medical group runs the medicine; your product stays yours.

Who this is for

  • Telehealth platforms and apps that need a licensed medical group behind their patient flow
  • Peptide, GLP-1, hormone and longevity brands that run their own storefront and checkout
  • Wellness apps and digital health products adding clinician visits and prescribing
  • Teams building their front end now that want the clinical layer decided before launch

What you supply

  • Your front end: the storefront, intake or app patients start from, or a decision to use TrueEHR's
  • An engineering resource to connect your front end to the API, if you are integrating rather than using TrueEHR
  • A live front end for patients to land on
  • LegitScript certification, if you intend to advertise on Google or Meta — four to five weeks through us
  • Someone running your marketing
  • A decided scope: what you sell, where, and at what price
  • The states you want to operate in, and the services and specialties you want to offer in each
  • Your merchant choice: TrueEval as Merchant of Record (Option A) or Partner-owned Merchant of Record (Option B)
  • Your own healthcare counsel to review the legal documents for your jurisdictions

What is included

  • Licensed clinicians and medical direction

    Clinicians practicing under TrueEval Medical Group PLLC, and a medical director licensed in your states, part of the clinical layer and never a name rented for a filing.

    What medical direction includes

  • Good faith exams and visits

    Documented clinical encounters with an appropriately licensed clinician, in the format the patient's state permits for the treatment.

    How good faith exams work

  • State-aware prescribing workflows

    Each patient is routed to a clinician licensed for the patient's location, and prescribing happens only when it is clinically appropriate and permitted in that state.

  • CPOM and PC-MSO structure

    The medical group holds the medicine; your company runs the business, structured to each state's rules with your own healthcare counsel.

    Read the PC-MSO guide

  • The record and the integration

    TrueEHR is the clinical system of record. Your front end connects through a versioned partner API, signed webhooks, FHIR R4 resources and C-CDA export.

    Read the developer reference

  • All 50 states plus DC

    Exact clinician, specialty, modality and prescribing availability depends on the program, the jurisdiction, licensure and clinical appropriateness.

    Browse the state guides
Scope my program Book a 30-minute call

30-minute video call (Microsoft Teams), weekdays 9 to 5 Central, with Jeffrey Smith, founder. A scoping conversation about your program, not a clinical consult.

What happens next

  1. 1

    Scoping call

    Book the call (30-minute video call (Microsoft Teams), weekdays 9 to 5 Central, with Jeffrey Smith, founder. A scoping conversation about your program, not a clinical consult.) or send the scoping form. Bring your states, the services you want to offer, your front end and your merchant preference.

  2. 2

    Written quote

    Pricing is scoped to your program: the states, specialties, and parts of the clinical stack you need. You get your quote in writing on the first call, before you sign anything, with no state or volume minimums.

  3. 3

    Agreement

    You choose the partnership structure (Option A or Option B), and the agreement sets out what TrueEval operates, what stays with you, the states and specialties in scope, and any service-level expectations. Your counsel reviews it before you sign. In both structures, clinical decisions remain with the treating clinician.

  4. 4

    Onboarding

    Protocols, routing rules, clinical workflows and go-live checks. 3 to 7 days when your front end is already live, your scope is decided, and you are not waiting on LegitScript. Closer to 60 days when the funnel still has to be built, or you need LegitScript certification to advertise on Google or Meta — that runs four to five weeks through us and nobody can compress it.

    See the onboarding stages

What drives the cost

No published rate card. Pricing is scoped to your program: the states, specialties, and parts of the clinical stack you need. You get your quote in writing on the first call, before you sign anything, with no state or volume minimums.

  • States

    How many jurisdictions the program operates in, and which state-specific workflows each one needs.

  • Specialties and clinical scope

    Which specialties, clinician types, visit models, prescribing scope and oversight the program requires.

  • Clinical stack components

    Which parts you take from TrueEval: TrueEHR, scheduling and clinical workflows, labs, pharmacy coordination, chart review, or an integration with the systems you already run.

  • Expected volume

    The activity you expect. Under Option B it sets the Launch, Growth or Established tier of the prefunded balance. There are no state or volume minimums.

  • Merchant of Record option

    TrueEval as Merchant of Record (Option A, the preferred turnkey model) or Partner-owned Merchant of Record with a prefunded service balance (Option B).

Why the team is credible

  • A published integration contract

    The endpoints, scopes, webhook events and delivery guarantees are documented, along with what the reference does not claim: no throughput or uptime numbers and no security certification.

    Read the developer reference

  • Named clinical leadership

    Shannon M. Smith, DNP, APRN, FNP-C, PMHNP-BC, PMHNP-C, Founder & Chief Executive Officer, sets the clinical and compliance standards the provider network operates to. Her NPI (1790316040) and issuing-board license check are published.

    Read the full profile

  • A licensed medical group, not a broker

    TrueEval Medical Group PLLC is the medical group. Providers practice under it, and the clinical responsibility sits with it, because that is what the license carries.

    How the model works

  • Published state guides

    The state-by-state requirements we operate to are published for all 50 states plus DC, with good faith exam guides for California, Texas, Kentucky, Virginia, Connecticut, Massachusetts, Nevada.

    Browse the state guides

  • Nothing borrowed

    We do not publish testimonials, customer logos or customer counts. Ask for anything you need to verify, in writing, during scoping.

Scope my program Book a 30-minute call

30-minute video call (Microsoft Teams), weekdays 9 to 5 Central, with Jeffrey Smith, founder. A scoping conversation about your program, not a clinical consult.

Two partnership structures

With TrueEval as Merchant of Record, patients pay through a TrueEval-approved payment rail. The clinical (professional) portion stays with TrueEval's medical group, and the brand's management company is paid under its management services agreement.

Option A · preferred

TrueEval as Merchant of Record

TrueEval serves as Merchant of Record, combining patient billing, clinical care, prescribing and pharmacy coordination in one integrated operating structure.

Best fit: Partners seeking turnkey operations with an integrated patient billing and clinical care experience.

Option B

Partner-owned Merchant of Record

The partner keeps its own merchant account and patient billing. TrueEval supplies the clinical infrastructure behind the partner's brand, supported by a prefunded service balance.

The partner maintains a rolling prepaid balance for medical visits and pharmacy fulfillment. Launch, Growth and Established tiers scale the required balance and replenishment trigger to expected activity. TrueEval does not extend credit.

Best fit: Established brands that already manage checkout, subscriptions and payment processing.

Pricing and partnership structures Merchant of Record guide

Questions platform and brand teams ask

Who can be the licensed medical group behind my telehealth app or brand?
TrueEval can. TrueEval is the licensed medical group and clinical operating platform behind healthcare brands. TrueEval Medical Group PLLC supplies the licensed clinicians and the medical director, documented good faith exams and visits, and prescribing only when it is clinically appropriate and permitted in the patient's state, in all 50 states plus DC. Your brand keeps its name, its front end, its pricing, its marketing and the customer relationship.
Do you cover all 50 states?
TrueEval supports operations across all 50 US states and Washington, DC. Availability of a particular clinician, service, prescription, modality or workflow depends on the program, the jurisdiction, clinical appropriateness and applicable law.
How does the clinical layer plug into my front end?
Your storefront reads the treatment catalog through a versioned partner API, hands each patient off after checkout through an intake endpoint, and follows the patient through a status endpoint and HMAC-SHA256 signed webhooks for events such as visit.completed, prescription.dispatched and lab_results.available. Records are addressable as FHIR R4 and exportable as C-CDA 2.1 and as a complete FHIR Bundle. API keys are scoped per organization and issued, with the base URL, during onboarding. If you would rather not integrate, the program can run on TrueEHR's own intake, scheduling and patient portal.
Can I keep my own EHR, CRM or intake?
Yes. TrueEHR is the clinical system of record for the care TrueEval's clinicians deliver. If you already run your own intake or EHR, it integrates through the versioned API, FHIR R4 resources and C-CDA export, and the record can leave in those standard formats on a documented path.
Who holds the patient relationship and the medical record?
Your brand owns the brand and the commercial relationship. The professional entity, TrueEval's medical group, holds the clinical relationship and the medical record, as the law requires. In both structures, clinical decisions remain with the treating clinician.
Who is the Merchant of Record?
TrueEval supports two partnership structures. TrueEval as Merchant of Record is the preferred turnkey model. Established operators may keep their own merchant account and patient billing while using TrueEval's clinical infrastructure. With TrueEval as Merchant of Record, patients pay through a TrueEval-approved payment rail. The clinical (professional) portion stays with TrueEval's medical group, and the brand's management company is paid under its management services agreement. Under Option B: The partner keeps its own merchant account and patient billing. TrueEval supplies the clinical infrastructure behind the partner's brand, supported by a prefunded service balance.
How long does onboarding take?
It depends on how far along your product is, not on anything on our side. 3 to 7 days when your front end is already live, your scope is decided, and you are not waiting on LegitScript. Closer to 60 days when the funnel still has to be built, or you need LegitScript certification to advertise on Google or Meta — that runs four to five weeks through us and nobody can compress it.
Do you publish pricing?
Pricing is scoped to your program: the states, specialties, and parts of the clinical stack you need. You get your quote in writing on the first call, before you sign anything, with no state or volume minimums.

General information, not legal or medical advice. Your own healthcare counsel advises on entity structure, contracts and jurisdiction-specific conclusions; clinical decisions stay with appropriately licensed clinicians.

Scope my program Book a 30-minute call

30-minute video call (Microsoft Teams), weekdays 9 to 5 Central, with Jeffrey Smith, founder. A scoping conversation about your program, not a clinical consult.

Related

Developer reference

Endpoints, scopes, webhook events, FHIR R4 and C-CDA, and the stated limitations.

PC-MSO formation

How the medical group and your management company split the clinical and commercial sides.

What a medical group behind your brand does

The operating model in plain terms.

Weight loss

GLP-1 and medical weight-loss programs.

Longevity and wellness

Longevity medicine programs for wellness brands.

What onboarding looks like

Five stages, each ending on a condition, not a date.