Privacy Policy

Last updated: May 2026

TrueEval is committed to protecting your privacy. This policy describes how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly, such as your name, email, company name, and any details submitted through our forms. We also collect usage data through analytics tools, including:

  • Contact information (name, email address, phone number, company name)
  • Business details submitted through our assessment and intake forms
  • Usage data such as pages visited, time on site, and referral sources
  • Device and browser information for analytics purposes
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to provide our compliance services, respond to inquiries, improve our website, and send relevant communications about our services. Specifically, we use your data to:

  • Process and respond to your compliance assessment requests
  • Assign providers and medical directors from our medical group to your engagement
  • Send service-related communications and updates
  • Improve our website experience and service offerings
  • Comply with legal obligations and protect our rights

Text Message & Phone Call Communications

When you provide your phone number through one of our forms (the Get Started, Contact, or Compliance Assessment form), you may opt in to receive text messages and phone calls from TrueEval Medical Group PLLC by checking the applicable consent box. Some calls may be automated, pre-recorded, or use an artificial or AI-generated voice. Consent is never pre-checked, is given by affirmative action, and is not a condition of purchasing any goods or services. We offer two separate, optional consent options, each covering both texts and calls:

  • Transactional — appointment reminders, scheduling, and updates you request.
  • Promotional / marketing — marketing, offers, and follow-up/nurture messages and calls.

You will only receive the categories of communications for which you have checked the corresponding box. Message and call frequency varies based on your activity and the services you use. Message and data rates may apply. You may opt out of texts at any time by replying STOP to any message; after opting out you will receive one final confirmation message. To opt out of calls, ask to be placed on our do-not-call list during any call or contact us. For help, reply HELP, email (844) 771-7836, or call (844) 771-7836.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full details on our messaging and calling program, please review our SMS Terms & Conditions.

Data Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality agreements. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates, and no mobile information will be shared with third parties for marketing or promotional purposes. We may also disclose information when required by law or to protect our legal rights.

Data Security

We implement industry-standard security measures to protect your data. All data transmission is encrypted using SSL/TLS protocols. We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at (844) 771-7836.