SMS & Calling Terms & Conditions

Last updated: June 3, 2026

1. Consent to Receive Messages & Calls

Our website forms (the Get Started form, Contact form, and Compliance Assessment form) offer two separate, optional consent checkboxes so you can choose exactly which types of communications you receive from TrueEval Medical Group PLLC at the number you provide. Each consent covers both text messages and phone calls:

  • Transactional — appointment reminders, scheduling, and updates you request.
  • Promotional / marketing — marketing, offers, and follow-up/nurture messages and calls. Consent to promotional communications is not a condition of purchase.

Some of our phone calls may be automated, pre-recorded, or use an artificial or AI-generated voice. Each consent is optional and never pre-checked — you receive only the communication types whose box you check. Message and call frequency varies based on your activity and the services you use.

2. Types of Messages & Calls

You may receive the following types of text messages and phone calls from TrueEval:

  • Account notifications and service updates
  • Appointment confirmations and reminders
  • Customer support communications
  • Marketing, offers, and follow-up messages and calls
  • Automated, pre-recorded, or AI-voice calls (for the communications you have consented to)
  • Compliance alerts and regulatory updates

3. Opt-Out Instructions

You can opt out of text messages at any time by replying STOP to any message you receive from us; after opting out you will receive a final confirmation message and will no longer receive texts from TrueEval. To opt out of phone calls, ask to be placed on our do-not-call list during any call, or contact us. You may also email (844) 771-7836 or call (844) 771-7836 to opt out of texts and/or calls at any time.

4. Help

For help or more information about our SMS program, reply HELP to any message, email us at (844) 771-7836, or call (844) 771-7836.

5. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. TrueEval is not responsible for any charges incurred from receiving text messages. SMS messages are sent from (984) 334-2887.

6. Privacy

Your phone number and personal information will be handled in accordance with our Privacy Policy and Terms of Service. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your information is used solely for the purposes described in these SMS Terms and our Privacy Policy.

7. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed by TrueEval.

8. Supported Carriers

Our SMS service is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most other US wireless carriers. Carrier support may vary.

9. Changes to These Terms

TrueEval reserves the right to modify these SMS Terms at any time. Changes will be effective immediately upon posting to this page. Your continued receipt of SMS messages after changes constitutes acceptance of the updated terms.

10. Contact Information

TrueEval Medical Group PLLC
14458 County Road 54
Loxley, AL 36551
Email: (844) 771-7836
Phone: (844) 771-7836